FAQ
How can we help?
Clear answers about using NetoBots, managing automated bot copies and moving funds securely.
About NetoBots
What is NetoBots?
NetoBots is a web platform for discovering automated trading bots and copying a selected bot with an amount from your account balance. Your dashboard brings together your balance, active bot copies, activity and transaction history.
Who can use the platform?
Create an account only if you meet the eligibility requirements in the Terms & Conditions and if use of this type of service is permitted where you live. Keep your registration information accurate.
How do I get started?
Create an account, secure it, add funds using a supported deposit option, review the marketplace and select a bot whose market, risk level and minimum investment fit your plan.
Bots, markets and performance
Which markets can bots cover?
The marketplace can include bots focused on crypto, forex, stocks and commodities. Open a bot card to review its listed assets, market type, risk label, minimum investment and available historical metrics.
What do ROI, P&L and current value mean?
ROI is a percentage performance measure, P&L shows profit or loss, and current value is the current value recorded for a copied allocation. These figures describe available data; they are not a promise of future results.
How should I choose a bot?
Compare the market, listed assets, risk label, minimum investment and performance history. Consider diversification rather than relying on one bot, and choose an amount that fits your own risk tolerance.
Copying a bot
What happens when I copy a bot?
You choose an amount and confirm the copy. That allocation appears under My Bots, while the dashboard shows its recorded current value, P&L, ROI and available history.
Is there a minimum amount?
Each bot has its own minimum investment shown before confirmation. Your available wallet balance must cover the selected amount, including any applicable voucher rules displayed in the copy form.
Can I stop copying?
Yes. Open My Bots, select an active copy and choose Stop Copying. The current recorded balance of that copy is returned to your available wallet balance; review the confirmation before proceeding.
5 USDT welcome voucher
How do I claim and use the 5 USDT voucher?
Eligible new accounts can claim the voucher from the dashboard banner. An unused voucher is valid for seven days and is shown in the copy form while it is active.
Can I use the voucher on more than one bot?
No. The 5 USDT voucher is a one-time promotional credit for one bot copy. Select the voucher in the copy form; it contributes 5 USDT to that selected bot and can be combined with your wallet balance when needed.
What happens when a voucher copy ends?
The voucher value is removed when the voucher copy ends, including when its voucher period ends. For a copy funded only with the voucher, only the profit generated by the bot is credited to your wallet; the 5 USDT voucher itself is not returned or withdrawable.
Deposits
Which assets and networks can I use?
The deposit form shows the currently supported assets and networks, including the available USDT, BTC, DOGE, ETH and TRX options. Always select the exact asset and network before sending funds.
How is a deposit completed?
Enter the intended amount, select the asset and network, then follow the deposit instructions and address shown by the platform. Your balance updates after the transfer is detected and confirmed according to the applicable process.
What if I used the wrong asset or network?
Do not send additional funds to correct it. Contact support with the transaction ID, asset, network, amount and receiving address. Recovery may not be possible, so verify every detail before sending.
Withdrawals
How long does a withdrawal take?
Most withdrawal requests are processed immediately. A request can take up to 12 hours when a security review is required, and blockchain network conditions can add additional confirmation time.
How do I request a withdrawal?
Enter the amount and your USDT TRC20 wallet address, review the fee and summary, then confirm the email verification code. Check the address carefully because blockchain transfers cannot normally be reversed.
Where can I see the minimum and fee?
The withdrawal modal displays the current minimum, fee and any fee-free threshold before you confirm. Your withdrawal history shows the status of submitted requests.
Referral program
How does the referral program work?
Your Referrals page provides a personal link and shows your network across up to three levels. Referral earnings are recorded for eligible completed deposits according to the rates configured in the platform.
Can you give an example?
Example only: if your displayed Level 1 rate is 10% and a direct referral completes an eligible 100 USDT deposit, the example commission is 10 USDT. Current rates and credited earnings are shown in your Referrals page.
Why is a referral or commission not visible yet?
The person must register through the applicable referral flow and complete an eligible deposit. Allow time for the deposit to be confirmed; then check the referral tree and earnings breakdown.
Account security and support
How can I protect my account?
Use a unique, strong password, protect access to your email and never share verification codes, passwords or recovery details. Review balances, active copies and withdrawal addresses before confirming actions.
What information should I send to support?
For a transaction question, include your account username, the relevant transaction ID, asset, network, amount and a clear description. Never send your password or verification code to anyone.
Are profits guaranteed?
No. Market conditions and trading outcomes can change. Automated tools do not remove financial risk, so use the marketplace information to make your own decisions and monitor your allocations.
Still need help?
Our support team can help with account, deposit or withdrawal questions.
Contact support